Legal

Terms of Use

Version 2 · Effective 22 July 2026

These terms are a binding agreement between you and Quantum Neuro Creations (Pty) Ltd, which operates XP24. Please read section 4 (the fee and refunds) and section 9 (liability) closely — they set out what you pay, when you can get it back, and what you can claim from us.

1. Who we are — and the information the law requires us to give you

Section 43(1) of the Electronic Communications and Transactions Act 25 of 2002 requires an online supplier to disclose the following before you transact.

Full name and legal status: Quantum Neuro Creations (Pty) Ltd, trading as XP24 — a private company incorporated in the Republic of South Africa. Registration number 2019/559151/07.
Office bearers: Director: Willem Keyzer Pretorius (sole director).
Physical address and telephone number: 131 Hornbill Crescent, Montana Gardens, Pretoria, South Africa · 082 491 5426
Address for service of legal documents: 131 Hornbill Crescent, Montana Gardens, Pretoria — our domicilium citandi et executandi.
Website and email address: xp24.co.za · info@xp24.co.za
Membership of accreditation bodies: None. XP24 is an advertising platform and is not a member of an accreditation body — see section 2.
Code of conduct: We do not currently subscribe to an industry code of conduct.
What we supply: A property advertising service. We review the property information and media you submit, check the ownership details you give us against the public deeds record, present the listing, and publish it on xp24.co.za for 90 days. See section 3 for exactly what our checks do and do not cover.
Full price: R 1 499 per property listing, for 90 days. This is the full amount payable. We charge no commission, no add-ons and no other fees, and no commission is payable to us on a sale concluded through your listing. No VAT is charged, as we are not a registered VAT vendor. Your own bank or card issuer may charge you its own fees, which are outside our control.
Manner of payment: By debit or credit card, through our payment provider Dodo Payments, as a single payment. We do not receive or store your card details, and we do not store a mandate or charge you again automatically.
Minimum duration and renewal: A listing runs for 90 days. There is no automatic renewal and no lock-in. When the 90 days end the listing expires and comes down, unless you choose to pay for a further 90 days. We will remind you before it expires — see section 4.
When the service is rendered: We review a submitted listing normally within 2 business days, and in any event within 30 daysunless we agree otherwise with you. Your listing goes live once it has passed review and payment has been received, and the 90 days run from the day it goes live. If we do not render the service in that time, you may cancel and be refunded in full.
Your right to cancel: You have a 7-day cooling-off right under section 44 of the ECT Act, and further rights under the Consumer Protection Act 68 of 2008. These are set out in section 4 and we do not limit them.
Returns and refunds: See section 4.
Accessing, storing and reproducing these terms: This page is public, printable and always available at xp24.co.za/terms. Email info@xp24.co.za and we will send you the current version as a PDF at no charge. Superseded versions are retained and available on request.
Your record of the transaction: You receive an emailed confirmation and an invoice for every payment. A full record of your listing and payments is available in the XP24 app, and on request from info@xp24.co.za. We retain that record for five years after your listing comes down, in line with our Privacy Notice and the retention periods the Companies Act requires of us.
Security and privacy: Payments are processed by Dodo Paymentsover an encrypted (TLS) connection. Your card details are captured and held by the payment provider under the card industry's PCI-DSS controls and are never transmitted to or stored on XP24's systems — we receive only a confirmation that payment succeeded. Our systems are hosted in the European Union, so information you give us is processed outside South Africa under the safeguards described in the Privacy Notice (POPIA s72 — the EU's data-protection law provides an adequate level of protection). By using XP24 you accept that processing. How we handle your personal information is set out in our Privacy Notice.
Dispute resolution: We do not currently subscribe to an alternative dispute resolution scheme. If we cannot resolve a complaint, you may refer it to the National Consumer Commission (complaints@thencc.org.za · 012 428 7000) or the Consumer Goods and Services Ombud — and nothing here prevents you approaching a court.

Check before you pay

Section 43(2) of the ECT Act gives you the right to review the entire transaction, correct any mistake, and withdraw from it before you pay. Our checkout gives you that opportunity. If it ever fails to, you may cancel within 14 days and we must refund you in full.

2. What the platform is — and what it is not

XP24 is an advertising platform, not an estate agent

Quantum Neuro Creations (Pty) Ltd is a technology company. It is not, and does not hold itself out to be, an estate agent or a property practitioner as defined in the Property Practitioners Act 22 of 2019. It has no power, as agent or otherwise, to negotiate or conclude any agreement on your behalf, and no such power may be inferred. It does not accept mandates, does not represent buyers or sellers, and does not receive, hold or manage any funds on behalf of any party.

Property practitioner services, where you separately ask for them, are provided by Xtreme Properties 24 & Auctioneers (Pty) Ltd — a PPRA-registered estate agency and auction house, Fidelity Fund Certificate 202615037770000 (valid to 31 December 2028), practitioner of record W.K. Pretorius, FFC 202624027610000. That is a separate company under a separate agreement, and these terms do not govern it.

XP24 advertises property — homes, farms, commercial property and businesses — and passes enquiries to the seller.
Listing information is supplied by the seller or their representative. We check what we reasonably can (section 3), but we do not independently confirm every detail.
Nothing on the platform is legal, financial, tax or investment advice, and nothing is a valuation.
A price shown on a listing is an invitation to enquire, not an offer. Any property may be sold, withdrawn, or have its price amended at any time.

Nothing on this platform sells a property

Under section 2(1) of the Alienation of Land Act 68 of 1981, no sale of land has any force unless it is in a written deed of sale signed by the parties or their duly authorised agents. The ECT Act expressly does not change this for land (section 4(4), read with Schedule 2). So no enquiry, message, indication of interest, accepted figure or other communication on XP24 creates a sale, an option, or any obligation to sell or buy. Only a signed written agreement does.

3. What “verified” means on XP24

We use the word “verified” deliberately and narrowly. It is a real check, and it has real limits. This is what it covers:

We do check that the ownership details the lister gives us match the registered owner of the property (or someone authorised by that owner), as at the date of the check, before a listing is marked verified.
We do check that the listing has the media and information our publication standard requires, and we review it before it goes live.

What verification does NOT cover

Verification is nota warranty of title, of the seller's good faith, or of the accuracy of the price. We do not inspect the property, and we do not verify: its condition or any defect, patent or latent; boundaries, extent or diagrams; zoning, land use or building-plan approval; rates, levies or clearance; electrical, gas, plumbing, electric-fence or beetle compliance certificates; whether the property is subject to a mandate elsewhere, a lease, a servitude, a bond, or a claim under the Restitution of Land Rights Act. Satisfy yourself independently, and appoint your own conveyancer, before you transact.

4. The fee, expiry and refunds

The fee is R 1 499 per property for 90 days. No commission, no lock-in, no VAT, no automatic renewal.
When it starts: you pay once, and the 90 days run from the day your listing goes live. If we decline your listing, you are not charged; anything already paid is refunded in full to the original payment method, normally within 14 days.
Expiry: at the end of the 90 days your listing comes down. We do not charge you again automatically — if you want it to continue, you pay for a further 90 days. We will remind you by email at least 40 business days before it expires, and again as the date approaches.
Taking it down early: you may withdraw your listing at any time, for any reason, at no penalty. We do not refund the unused part of the 90 days.
When your property sells: tell us at info@xp24.co.za, or by replying to any of our emails. Your listing is marked SOLD and stays visible for 30 days at no charge, then comes down. We mark it sold rather than leaving it advertised as available, because continuing to advertise a sold property as available would mislead buyers.
Price changes apply only to new listings and renewals. The price you paid covers your full 90 days.

Your cooling-off right — 7 days, no reason needed

Section 44 of the ECT Act gives you 7 days from the day you agreeto cancel this agreement without giving any reason and without penalty. Email info@xp24.co.za with the subject line “Cooling-off”. We will take your listing down and refund every rand you have paid, within 30 days. We do not rely on the “service already commenced” exception to defeat this right — if you cancel inside 7 days, you get your money back even though your listing was live.

Section 48 of the ECT Act makes any attempt to contract out of that right void, and we do not try to.

5. Listing a property — what you promise us

When you submit a property, you warrant that:

you are the registered owner, or you are duly authorised in writing by every registered owner, to market it — and if the property is held by a trust or a company, that you hold the necessary trustee or company authority;
if you are married in community of property, your spouse consents to the sale. Section 15(2)(a) of the Matrimonial Property Act 88 of 1984 requires that consent in writing, and a sale without it can fail;
everything you tell us is true, accurate and not misleading, and you have disclosed every defect you know of;
you own or are licensed to use every photograph, video, plan and floorplan you give us — including anything taken by a previous agent or their photographer, where the copyright usually stays with the photographer and does not pass to you with the property;
you grant us a non-exclusive, royalty-free licence to display, resize, caption, watermark and promote that media in marketing your property and the platform, which ends when your listing comes down, save for copies retained in our records and in third-party caches and archives we do not control;
you will tell us promptly if the property is sold, withdrawn, or if anything you told us stops being true.

You indemnify us against any claim, loss or cost arising from a breach of these warranties, including a third-party claim that media you supplied infringes their copyright. We may decline, edit for presentation, or withdraw any listing — including where information cannot be verified, where a third party has a credible complaint, or where the law requires it. Withdrawn listings are hidden from the public but preserved in our records.

Your own disclosure duty.If you appoint a property practitioner — whether Xtreme Properties 24 & Auctioneers or anyone else — section 67 of the Property Practitioners Act 22 of 2019 requires you to complete and sign a mandatory disclosure form before they accept the mandate, and it must be given to prospective buyers. A form left incomplete is treated by the Act as a declaration that nothing is defective, so complete it honestly and in full. It does not replace the “voetstoots” position or your common-law duty to disclose latent defects you know about.

We never handle your money

XP24 does notreceive, hold or transmit deposits, purchase prices or any transaction funds. Those are paid to the conveyancing attorney's trust account, never to us. If you receive any message appearing to come from XP24, or from a seller or attorney you met through XP24, asking you to pay a deposit or purchase price into a bank account — treat it as fraud. Phone the attorney on a number you obtained independently, never one supplied in the message, and confirm the banking details verbally before paying anything. Report it to us at info@xp24.co.za.

6. Estimates, calculators and area information

Our bond and cost calculators are estimates only. They are not a quotation, a pre-approval, an offer of credit, or advice, and they do not bind any bank. Actual rates, costs and affordability are determined by your bank and your conveyancer.

Area information — schools, amenities, distances, travel times and similar — is drawn from public and third-party sources, is approximate, and may be out of date. Each listing shows the date it was compiled. Distances and proximity are indicative only; verify anything that matters to your decision independently.

7. Enquiries and conduct

Use the platform lawfully and in good faith. Do not scrape it, harvest contact details, post misleading, defamatory or unlawful content, impersonate anyone, list a property you have no authority to sell, or interfere with the platform's operation. Enquiry details are used only to connect you with the seller — see the Privacy Notice.

8. Complaints, and taking content down

If content on XP24 infringes your rights or is unlawful, tell us and we will act. Send a notice to our designated agent — The Take-Down Agent, XP24, 131 Hornbill Crescent, Montana Gardens, Pretoria · info@xp24.co.za · 082 491 5426 — setting out your full name and address, the material and where it is, what right has been infringed, and a statement that you are acting in good faith. We will acknowledge within 2 business days and, where the complaint has merit, remove or disable the material. Knowingly false notices carry liability for resulting damage.

9. Liability

Please read — this limits what you can claim from us

The platform is provided as-is. We are not a party to any sale, lease or other agreement concluded between users, and we are not responsible for the conduct of any seller, buyer, practitioner or third party you meet through XP24.

To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss arising from your reliance on information supplied by another user. Where we are liable, our total liability to you is limited to the greater of the fees you have paid us in the 12 months before the claim and R25 000.

None of this applies to — and we do not exclude or limit — liability for our fraud, our wilful misconduct, our gross negligence, or death or personal injury caused by us. Section 51(1)(c) of the Consumer Protection Act does not permit that, and nothing in these terms limits any liability that cannot lawfully be limited or any right you have under that Act.

These terms, together with our Privacy Notice, are the whole agreement between us. Neither of us has relied on any representation other than those recorded in these terms and in the listing itself.

10. Auctions

Online auctions are not yet live. When they launch, auction-specific rules — including the Consumer Protection Act's auction regulations — will be published and will govern all auction activity.

11. General

These terms are governed by South African law, and the South African courts have jurisdiction. If any clause is unenforceable, the rest remain in force. We may update these terms — the current version and its effective date are always published here, and a change never affects a listing you have already paid for. Personal information is handled under our Privacy Notice.